instatherapyHow can we help?
Answers to the questions we hear most from patients and clinics. Can't find what you need?Contact us directly.
Finding and booking care
Is Instatherapy free to use?
Yes. Searching for practitioners and browsing availability is completely free, with no account required.
How do I book an appointment?
Instatherapy shows you which clinics have real openings. When you find one that works, you book it directly with the clinic, by phone or through the clinic's own booking page. We don't handle the booking itself.
What does 'available today' or 'available tomorrow' mean?
It means the clinic has told us they have a real opening in that window. If a clinic hasn't updated their availability recently, we stop showing it as available rather than risk showing something out of date.
Can I filter for ICBC or WorkSafeBC claims?
Yes. Use the coverage filters on the explore page to find practitioners who accept ICBC or WorkSafeBC claims directly.
Can I find a practitioner who does mobile or in-home visits?
Yes. Filter by mobile visits on the explore page to see practitioners who offer that option.
Is Instatherapy a medical provider?
No. Instatherapy is a directory, not a medical provider. Always consult a qualified practitioner for medical advice, diagnosis, or treatment.
Is my information shared with clinics?
We don't send your search activity to clinics. If you contact or book with a clinic directly, whatever you share with them is between you and that clinic.
Listings, availability and pricing
Do I need to integrate my booking software or EMR?
No. Instatherapy sits alongside whatever you already use, you just log into your dashboard and toggle availability. Nothing to install, nothing to connect.
Is there a fee per booking?
No. Patients book directly with your clinic, by phone or your own booking link. We don't take a cut of the appointment.
Can I list more than one location?
Yes. Each clinic location gets its own profile page and its own availability, so patients always see the right one.
What if I forget to update availability?
We automatically downgrade a listing that's gone stale, so patients never see availability that's no longer accurate.
What does it cost?
One flat monthly rate, no per-booking commission. Start with a free trial. See the pricing page for details.
I already have an account, where do I log in?
Use the clinic login link in the header, or go straight to your dashboard.
See the full breakdown on the pricing page, orlist your clinic.